System View

Use this information to:

Fields

Field Description
System Name Choosing this field displays more detailed information on the system.
Adapter Type Choosing this field displays detailed information on the adapter. Sometimes Unknown will appear as an adapter type. In this case, the PortAssist Manager software is older and does not recognize the new Digi adapter. It will be necessary to upgrade the older software with newer software.
Line Number This field appears only on systems with DataFire RAS PTE adapters. Choosing this field displays detailed information on the line.
Alarm Graphic This graphic is visible only when monitored lines receive alarms. Use the following information to help you troubleshoot alarms:
  • Red alarms mean loss-of-signal or out-of-frame condition. Ensure that the cable is plugged in and configured properly. Also ensure that the driver is configured for the line encoding used by the telephone company. If you cannot correct the problem, call the telephone company.
  • Yellow alarms usually mean that the telephone company is testing the line. If this condition persists, call the telephone company. This alarm may also indicate that the driver's long-haul/short-haul configuration is wrong. Have the telephone company confirm the distance to the nearest repeater and then ensure that the driver's configuration is correct.
  • Blue alarms mean that the telephone company is testing the line. If this condition persists, call the telephone company.
  • Gray alarms mean that the DataFire RAS B4STU adapter is alarming.
x of y x is the number of channels not available because of use or busy out conditions and y is the total number of channels normally available on all adapters on the system.
Channel Status Summary This field graphically depicts the percentage of channels handling a particular type of traffic or in a particular state.
  • Gray identifies the  channels busied out.
  • Blue specifies modem activity.
  • Green specifies B channel (ISDN) activity.
  • Orange specifies serial port activity.
  • Black (with a squiggly line) specifies the channels with alarm conditions.

This field may also say one of the following:

  • System not located means that the DNS name specified in System Setup does not appear on the DNS server.
  • Agent not responding, which means that the system identified by an IP address or DNS name during PortAssist Manager configuration is not powered on, cannot be reached (which may mean a routing problem), or is not equipped with supported Digi adapters. It can also mean the adapters are using a version of the driver that PortAssist Manager does not support (version F or later is required) or that the UDP port configured for the communication agent differs from the port specified during PortAssist Manager configuration.

For more information about this field, see "Troubleshooting," in the PortAssist Manager Users Guide.

Refresh rate Allows you to specify the interval at which PortAssist Manager data is updated. Choose 10, 15, or 30 seconds or Manual, which means data is updated only when you choose Manual.
Print Allow you to print the screen. This option appears both on Netscape and Microsoft Internet Explorer 5.0 or later.

If you are using Microsoft Internet Explorer 5.0, you need to do the following to be able to print out the graphics used in PortAssist Manager:

Choose Tools > Internet Options > Advanced > Printing >Print background colors and images.