Frequently Asked Questions for Digi Classic Board (1/18/99) 1. What drivers are available for the Digi Classic Board for OS/2? For OS/2, the current released driver version is 2.2.5. This driver is downloadable from our ftp site as 4000309P.EXE. The installation instructions are included in the DGXINSTAL.DOC file. The Classic ISA board should be configured for Digi Emulation mode (not Plug and Play) when installing this driver. The Classic PCI board is NOT supported by this driver. Please refer to the OS/2 FAQ for additional installation tips. For OS/2, the current beta driver version is 2.2.7. This driver is downloadable from our ftp site as 40309R1P.exe. The Classic ISA board should be configured for Digi Emulation mode (not Plug and Play) when installing this driver. The Classic PCI board is also supported by this driver. 2. What drivers are available for the Digi Classic Board for Windows NT? For Windows NT, the current released driver version is 2.0. This driver is downloadable from our ftp site as 4001864C.exe. Installation instructions are included in the release notes for this driver, which are downloadable as 9300315A.txt. The Classic ISA board should be configured for Digi Emulation mode (not Plug and Play) when installing this driver. The Classic PCI board is also supported by this driver. 3. What drivers are available for the Digi Classic Board for Windows 95? For Windows 95, the current released river version is 1.0.2. This driver is downloadable from our ftp site as 4000144B.EXE. Installation instructions are included in the release notes for this driver. The Classic ISA board should be configured for Plug and Play mode when installing this driver. The Classic PCI board is NOT supported by this driver. For Windows 95, the current beta driver version is 1.0.3. This driver is downloadable from our ftp site as clas95_3.exe. The Classic ISA board should be configured for Digi Emulation mode (not Plug and Play) when installing this driver. The Classic PCI board is NOT supported by this driver. 4. What drivers are available for the Digi Classic Board for Windows 3.x? For Windows 3.x, the current driver version is 1.0.1. This driver is downloadable from our ftp site as 4000806B.EXE. Installation instructions are included in the README.WRI file. The Classic ISA board should be configured for Digi Emulation mode (not Plug and Play) when installing this driver. The Classic PCI board is NOT supported by this driver. 5. What are the necessary steps for installing the Digi ISA Classic Board? Before installing any drivers for the Classic board, you must run the Classic board configuration utility. This utility is downloadable from our ftp site as 4001570G.EXE. Your system must be booted to a clean DOS boot in order to run the configuration utility. Execute the CFG program to configure the board. Make a note of the settings you have selected. These settings must match the settings you select in your driver configuration. Once the configuration is complete, it is recommended that you run the CDIAG utility with a loopback to verify the hardware before installing a driver. 6. Is it possible to install multiple Classic Boards under Windows NT? Yes, by using the Windows NT Classic board drivers. The control register values, I/O addresses and IRQ's for each board must be unique. IRQ's may not be shared between the two boards. 7. When attempting to run the Classic configuration utility the following error is received: "No Hawaii boards found" Be sure that the system is booted to a clean DOS boot. If the same error message occurs, try the following: Reseating the Classic board in its slot Installing the board in a different slot Running the Configuration utility with the Classic board in another PC Be sure to verify that the serial number of your Classic board begins with "E12", "E13", "E14", "E15", "E16", "E17", "F33", or "F34". If it does not, contact Digi Customer Service with the serial number of your product to identify the product you have. If these attempts result in the same error message there is a hardware problem with the board. Contact Digi Customer Service and request an RMA for the product. 8. How do you configure the ISA Classic board for Digi emulation mode? Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode Once this is complete, select a unique I/O value and IRQ for the Control Register, and a unique I/O address for each port on the board. For most systems, it is recommended that you avoid I/O addresses in the 100 range. A sample configuration for a Classic 8 would be: Control Register Int mode: Digi I/O: 240 IRQ: 5 Port I/O Addresses: 200, 208, 210, 218, 220, 228, 230, 238 Once you have made your selections, complete the configuration by following these steps: Select F5 to Write New Profile to Board Select F6 to Write New Profile to Disk Select and name the profile you created Select F10 to Exit 9. How do you configure the ISA Classic board for Plug and Play mode? Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "Yes" for PnP Mode Select F5 to Write New Profile to Board Select F6 to Write New Profile to Disk Select and name the profile you created Select F10 to Exit The Classic board ships from the factory set for Plug and Play mode by default. 10. How do you configure the ISA Classic board for more than one IRQ? Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode Select a unique value for the Control Register I/O Select a unique IRQ for the Control Register IRQ Select unique I/O addresses for each Port listed Tab over to the IRQ field located next to the I/O Base setting for Port 1 Use the arrow keys to select a second unique IRQ Select F5 to Write New Profile to Board Select F6 to Write New Profile to Disk Select and name the profile you created Select F10 to Exit The IRQ selected in the field next to the I/O Base setting for Port 1 will be the IRQ assigned to the first port on the board. The Control Register IRQ will be the IRQ assigned to all other ports on the board. 11. How do you emulate standard COM ports with the ISA Classic board? Run the Classic CFG utility from a clean DOS boot Select F3 to Edit New Profile Select "No" for PnP Mode Select "Digi" for Control Register Int Mode Select a unique value for the Control Register I/O Select IRQ 3 for the Control Register IRQ Select 3F8 for the port address for Port 1, 2F8 for the port address for Port 2, and unique I/O addresses for all other ports listed Tab over to the IRQ field located next to the I/O Base setting for Port 1 Use the arrow keys to select IRQ 4 Select F5 to Write New Profile to Board Select F6 to Write New Profile to Disk Select and name the profile you created Select F10 to Exit These settings will configure Port 1 on the Classic board as standard COM 1 (3F8, IRQ 4) and Port 2 on the Classic board as standard COM 2 (2F8, IRQ 3) 12. Problem: After installing the Windows NT driver for the Classic board, the event viewer error message "Interrupt Status Register at I/O address xxx is invalid" appears. Solution: This error could be caused by one of several factors: The Interrupt Status Register (or Control Register) address you have selected is in conflict with another device. Check WIN MSD for a better I/O address selection and rerun the Classic CFG utility to change the Control Register address. Be sure to also change the Interrupt Status Register address in the Windows NT driver configuration to match the new address you have selected in the CFG utility for the board. One of the I/O addresses for one of the Classic ports you have selected is in conflict with another device. Check WIN MSD for a better I/O address range for the ports and rerun the Classic CFG utility to change the range of addresses for the Classic ports. Be sure to also change the port addresses in the Windows NT driver configuration to match the new range of addresses you have selected in the CFG utility for the board. If you have a Classic 16 board verify that the ports module is connected to the host adapter card. If it is not, be sure that you power down the system before connecting or disconnecting the ports module. 13. Problem: How do I save my devices and system summary from Windows 95 to a text file to send to support for troubleshooting? Solution: First, go into Control Panel, Printers, and Add a new Printer. Click Next, then select Local Printer and click Next. From the list of Manufacturers, select "Generic". From the new list of printers displayed, select "Generic/Text Only" and click Next. From the list of Available Ports displayed, select "FILE: Creates a file on a disk" and click next. Do not select this as your default printer (click next). Its not necessary to print a test page (click next and finish). A new printer icon for this printer will be displayed. Now, go back to Control Panel, System, Device Manager and select Print. Select "All Devices and System Summary" but leave the "Print to file" checkbox clear. Select Setup. Select Specific Printer. In the pulldown list a new option will be displayed "Generic/Text Only on FILE:" Select that and click OK, OK. A window will display allowing you to select a name for this file. Forward this file along with your case number to support@dgii.com. 14. Problem: The Classic board is installed under Citrix Winframe but dial in clients are not able to authenticate. Solution: This problem has been corrected with the latest released driver for the Classic board for Windows NT. This driver is downloadable from our ftp site as 4001864A.exe. 15. Problem: My system (and/or application) is hanging whenever I power off and/or connect or disconnect the devices attached to the Classic ports. Solution: If your Classic board is installed under Windows NT, download the latest Classic board released driver. This driver is downloadable from our ftp site as 4001864A.exe. If your Classic board is installed under OS/2, download the latest Classic board beta driver. This driver is downloadable from our ftp site as 40309R1P.exe. If your Classic board is installed under Windows 95, download the latest Classic board beta driver. This driver is downloadable from our ftp site as clas95_3.exe. If your Classic board is installed under any other operating system, or if the new driver did not resolve the problem you are seeing, please contact Digi tech support. 16. Problem: In the Classic configuration utility, I am only able to select I/O addresses of 100, 200, 300 to configure the board. Solution: Use the up and down arrows rather than the page up and page down buttons to view additional configuration choices for the ports. 17. Problem: Can I use modems with the Classic board in a Windows environment? Solution: Digi does not recommend that you use modems with the Classic board under Windows, especially Windows NT RAS. For this application, it is recommended that you use one of our intelligent asynchronous products such as the Acceleport Xe.